Terms & Conditions

All Fraser Island Tours Terms & Conditions

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections of each web site, and should be read in conjunction with the Terms And Conditions shown below.

  • Tour arrangements and prices detailed on our web sites are provided and coordinated by All Fraser Island Tours, ABN  78 608 421 815.
  • All Fraser Island Tours has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
  • Sales of services as contained in our publications are made by All Fraser Island Tours only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
  • All Fraser Island Tours does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
  • All Fraser Island Tours does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
  • It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Terms and Conditions of Booking

Quotes, Rates and Price Variations: Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. Tours) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings –  Payments: Bookings trying to cancel are based on the supplier’s terms at the time of confirmation, We will assist with any refunds in co-ordination with the tour supplier. The amount will vary per booking depending on the supplier’s requirements.

Final Payments paid using Credit Card or PayPal will be subject to Merchant/Transaction Fees of 1.7% subtotal price of booking. Any booking not paid in full by the due date is subject to automatic cancellation without further notification. Any deposit paid will be forfeited or, at your request, it may be used as a payment towards an alternative booking. Deposit conditions for certain accommodation and tour products may vary and we will advise you of these conditions and request your consent prior to proceeding with the booking. We highly recommend you purchase travel insurance.

Bookings made 1 days prior to travel: contact All Fraser Island Tours Via Website, Live Chat, Email or Phone/Text and we will make sure your booking is secure, we cannot guarantee any spots on next day tours as it may be an error on the suppliers end or the booking is rejected. 

Credit Card: Payments using Credit Card will attract a Card Merchant Fee of 1.7%. Ask for Discounts before Checkout

Merchant Fees: These are fees charged by Credit Card Companies to process & Secure online payments.

Direct Deposit/Cash: There are no card fees associated with this form of payment. Direct Deposits must be made at the time of booking to ensure your tour is secured & funds are received in time.

Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorise All Fraser Island Tours to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions.

Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings.

Standard Cancellation Policy:

  • All Bookings cancelled inside 14 days prior to travel are non-refundable. Contact Staff About This
  • All bookings cancelled 30 or more days prior to travel – You will be charged $50 handling/ cancellation fee PLUS you may/will be charged any cancellation fees that are advised by the tour suppliers.

Cancellations must be in email/writing and should be addressed directly to All Fraser Island Tours who are handling the booking.

If a credit has been approved it is valid for 6 months from the date the cancellation was made.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking, They Are also shown on your voucher.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services, look at above cancellation policy.

Refunds: All refund requests must be in writing/email, and made direct to us or through the Agent from whom the travel arrangements were arranged. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance.  No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to All Fraser Island Tours during the event to allow us an opportunity to rectify the situation or provide assistance.

General

Validity of Rates: Prices are valid for the dates indicated.

Currency: All rates are quoted in Australian Dollars, or as otherwise indicated.

Children’s Rates: Child costs are based on sharing a room with adults and using existing bedding . Cost for additional bedding and rollaways are available on request, Ask tour Supplier.

Payment Options: All Fraser Island Tours accepts Credit Card,Bank Cards, Direct Deposit as forms of payment.

Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday. It is your responsibility to arrange insurance.

Check In / Check Out Times: These vary according to the operator. 

Group And Incentive Travel: As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.

All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 4 hours from issue date, Due to Tour Availability.

Inclusions and Exclusions

Information will be provided through the booking process, if you have any issues, let us know 

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by All Fraser Island Tours. Copyright on all descriptive text is held by All Fraser Island tours. Copyright on selected photographic images is also held by All Fraser Island tours.

Photographic images are reproduced with the permission of All Fraser Island tours and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.

Where joint copyright is held over proprietary text or images, All Fraser Island tours reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, All Fraser Island tours reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTML files used in All Fraser Island tours web sites are declared to be proprietary software product developed for use by All Fraser Island tours only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by All Fraser Island tours only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of All Fraser Island tours.

All Fraser Island tours, trading under its subsidiary business names, is a member of various Australian Regional Tourism Authorities, and as such exercises the right to reproduce images made available by these various organisations to their members for the purpose of generic and/or specific tourism promotion.

Please contact us if you have any further queries about our security, privacy or data handling procedures.

Our complaint process

Where possible, we will attempt to resolve your complaint at the first point of contact. If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement program. However, if you are not satisfied with our proposed decision or actions, we will record this, and provide you with information on how to escalate your complaint, to the Australian federation of Travel Agents (AFTA), for external review under their customers. As an ATAS participant we have agreed to be bound by the Code. If you would like to know more about the Code you can visit the ATAS website www.atas.com.au

Last Updated: 8/11/2019

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